Emporia Beds Bramcote Mid-Grey Velvet Ottoman Bed Frame

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.


Order Delivery

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched within 5 working days. We’ll send you tracking details by email within 24 hours of your order being dispatched. Our Suppliers aim to get your orders dispatched and delivery within 3-7 working days. If you have not received tracking details within 6 working days, please reach out to us via email at info@dremixfurniture.com so that we can help.


Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to support@dremixfurniture.com so that we can open an insurance claim on your behalf.


Cancellations & Refunds:

Any orders cancelled after 48 hours of placing the order may be subject to additional fees. If your order has been dispatched, you (the buyer) will be responsible for any costs associated with returning the item. Any refunds can only be issued to the same payment method which was used to place the order.

Return Information:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at returns@dremixfurniture.com. Please note that return address will be provided once you have contacted our customer service team.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at returns@dremixfurniture.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: Only products in NEW* condition can be returned, we reserve the right to refuse a return with a trace of use

*New = These are unopened products in their original packaging and products that have never been used.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period:

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds:

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at support@dremixfurniture.com.

           

Our Story

Our journey began with a simple dream: to make finding beautiful, quality beds easy and affordable for everyone. Frustrated by endless trips to overpriced showrooms and complicated delivery processes, we decided to create an online store that puts convenience and comfort first. Like many small businesses, we faced challenges—navigating logistics, finding reliable suppliers, and building trust with our customers. But our passion for home design and the joy of helping people create spaces they love kept us going.

Our Vision

At Dremix Furniture, our vision is to redefine how people shop for furniture by blending convenience, affordability, and style in one seamless online experience. We believe every home deserves thoughtfully designed, high-quality pieces that reflect individuality without breaking the budget. What sets us apart in the niche furniture market is our commitment to sustainability, personalized service, and a curated selection tailored to modern living.

Direct To Customer Convenience

We are a dedicated online only store, offering a seamless shopping experience with direct-to-customer dispatch. By working with trusted suppliers, we ensure a wide range of high-quality beds and furniture are shipped straight to your door, without the need for warehousing. This allows us to offer competitive prices, the latest styles, and a hassle-free shopping experience. Shop with confidence and let us handle the rest!

Why Choose Us

we pride ourselves on offering top-quality Beds that combines style, durability, and value. Every piece in our collection is carefully selected to meet the highest standards of craftsmanship, ensuring it stands the test of time. Our commitment to exceptional customer service means we’re here for you at every step, from choosing the perfect bed to seamless delivery and beyond. When you choose us, you’re choosing quality, care, and a team dedicated to making your home truly special.

Meet the Team

I’m Robel, the founder of Dremix Furniture, and the idea for this business was born from my own struggles to find the perfect bed, one that balanced comfort, quality, and affordability. Sleep is such a vital part of life, and I wanted to make it easier for others to create their dream sleep spaces. Joining me on this journey are a dedicated customer care team, product expert with years of experience in mattress design, who ensures we offer only the best options. Our customer care specialist are dedicated to making every shopping experience smooth and stress-free. We’re passionate about helping you sleep better, because we know better rest means a better life.

We're more than just an online bed retailer; we're a part of the community we serve. Our head office may be in Manchester, but our spirit and services reach is national, through our reliable courier partners FedEx, UK Mail, DHL, DPD, Evri and many more. Every order, every customer, and every question is an opportunity for us to demonstrate our commitment to excellence.

Connect With Us

We thank you for your interest in Dremix Furniture and invite you to explore our range. If you have any questions or need assistance, don't hesitate to reach out through our contact us page.

CONTACT INFORMATION

DREMIX FURNITURE
Operating under Global Storehouse LTD, registered in the UK.

Address: 18 Leslie Avenue, Chadderton, Oldham OL9 7HF, UK
Phone: 0333 090 1656
Email: info@dremixfurniture.com
Company Registration Number: 15996862

Have any questions? Feel free to reach out!
We aim to respond to all inquiries and special requests within 24 hours.

Phone & Live Chat Support Hours:
Friday: 8 AM – 7 PM (UK Time)
Saturday – Sunday: 8 AM – 5 PM (UK Time)